Shipping Policy
Shipping Methods
Orders are dispatched through reliable shipping providers, including Canada Post and UPS. Delivery times vary based on the selected shipping service, destination, and carrier schedules. The shipping provider used for an order may differ depending on package dimensions, order value, and delivery location to ensure safe and efficient transport.
Orders exceeding $5,000 CAD are generally shipped via UPS to take advantage of enhanced insurance protection and advanced tracking capabilities.
For international deliveries, UPS is typically recommended for higher-value purchases, as insurance coverage and claims support may vary by country and local carrier network.
Shipping Costs and Eligibility
Customers in Canada receive free standard ground shipping on orders over $200 CAD, while customers in the United States qualify for free standard shipping on orders above $250 USD.
Free shipping includes delivery to standard service areas and insured coverage up to $1,000 CAD. Oversized products, freight shipments, pool tables, heavy equipment, and select remote destinations are excluded from free shipping offers.
Large products requiring freight transportation will receive a custom shipping quote after the order is placed. Customers will be contacted with available delivery options and pricing before shipment approval.
Certain made-to-order products, such as apparel, posters, and photo prints, may have shipping costs calculated separately based on destination, fulfillment location, and product specifications.
Canada Shipping Options
Standard Shipping on orders under $200 CAD: $25 CAD
Standard Shipping on orders over $200 CAD: Free
Store Pickup: Free
Freight Shipments: Custom freight quote required
United States Shipping Options
Standard Shipping on orders under $250 USD: $25 USD
Standard Shipping on orders over $250 USD: Free
Freight Shipments: Custom freight quote required
Store Pickup
Customers may choose complimentary pickup from our Oakville, Ontario location whenever inventory is available. Simply place an order online and select the pickup option during checkout.
Orders should only be collected after receiving confirmation that they are ready for pickup.
Pickup availability depends on stock at the selected location. If any item is unavailable at that store, the pickup option may not be offered during checkout.
Should an item become unavailable after purchase, our team will contact you with updated information and available solutions.
Processing and Delivery Times
In-stock products are generally shipped within one business day.
Out-of-stock items typically require three to nine business days before dispatch, depending on supplier availability and inventory replenishment schedules.
Transit times may vary based on carrier performance, shipping service selected, weather conditions, customs processing, and destination. Delays caused by shipping carriers or customs agencies are outside our control.
International Orders and Import Charges
Customers are responsible for all duties, customs fees, brokerage charges, taxes, and other import-related costs associated with international shipments.
The purchaser acts as the importer of record and assumes responsibility for any applicable charges.
If a return is approved, original shipping expenses may be deducted from the refund amount. Import fees and duties remain the responsibility of the customer.
Partial Shipments
Orders containing products with varying availability may qualify for split shipments. When applicable, customers will be contacted to discuss available shipping arrangements.
Damaged Shipments
If a package arrives with visible damage, customers should refuse the delivery whenever possible or request that the courier records the damage before acceptance.
All packaging materials should be retained, as carriers may require an inspection before approving a claim.
If a product is received damaged, contact both the shipping carrier and our customer service team immediately so that a replacement or resolution can be arranged promptly.
Missing Items and Shipping Errors
Please inspect all shipments upon arrival and report any missing products, incorrect items, or shipping discrepancies within two days of delivery.
Some orders may be shipped in multiple packages. Additional shipments will be noted on the packing slip included with the order.
If any shipping issue occurs, our team will work quickly to correct the problem and ensure the order is completed accurately.
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