Return & Refund Policy

At Expartise Predator Billiard Shop, customer satisfaction is our top priority. Since 2018, we have proudly provided premium billiard tables, pool cues, accessories, and game room products to customers across the United States. If you are not fully satisfied with your purchase, we are here to help with a straightforward return process.

Return Eligibility

Eligible items may be returned within 14 days of delivery or in-store pickup, provided the products are:

• Unused and in original condition

• Returned with original packaging and accessories

• Accompanied by the original receipt, packing slip, or proof of purchase

Customers are responsible for return shipping costs unless the return is due to an incorrect shipment or product defect.

Return Shipping Address

Please securely package and ship your return using a trackable shipping carrier such as UPS, FedEx, or USPS to.

For your protection, we strongly recommend using insured and trackable shipping services. Expartise Predator Billiard Shop is not responsible for returned items lost or damaged during transit.

Damaged or Defective Deliveries

Please inspect all shipments immediately upon delivery.

• If visible shipping damage is present, refuse the package and notify the carrier immediately.

• If damage is discovered after delivery, contact our customer support team as soon as possible with photos of the damaged item and packaging.

• Claims for shipping damage may be denied if delivery is accepted without reporting visible damage.

Required Documentation

To process a return or exchange, customers may be asked to provide:

• Original receipt or packing slip

• Order confirmation number

• Valid government-issued photo identification

Non-Returnable Items

The following items are considered final sale and are not eligible for return or refund:

• Gift cards and gift certificates

• Clearance or closeout merchandise

• Customized or special-order products

• Used or installed items

• Products returned without original packaging

Restocking Fee

Approved returns may be subject to a 25% restocking fee for online and in-store purchases. Restocking fees help cover inspection, repackaging, and processing costs.

Promotional Items & Bundle Purchases

If your purchase included free promotional items, gifts, or bundled discounts:

• All promotional items must be returned to receive a full refund.

• If promotional products are not returned, their retail value may be deducted from the refund amount.

• Bundle refunds will be adjusted proportionally based on the returned item’s value within the package.

Refund Processing

Refunds are issued to the original payment method whenever possible.

• Credit card refunds are processed back to the original card used during checkout.

• Payments made by check may require up to 14 business days after bank clearance for refund processing.

• If the original payment method is unavailable, store credit may be issued at our discretion.

Our Right to Refuse Returns

Expartise Predator Billiard Shop reserves the right to deny returns or refunds for:

• Items that do not meet return eligibility requirements

• Products returned without valid proof of purchase

• Merchandise showing signs of use, damage, or alteration

We may update or modify this Return & Refund Policy at any time without prior notice.

Contact Customer Support

For assistance with returns, damaged products, exchanges, or general questions, please contact our customer service team:

📧 Email: info@expartisepredatorbilliards.com

We are committed to providing reliable support and a smooth shopping experience for every customer.